Important PTAC Access Updates

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Following our recent system enhancements to the new PTAC platform, the URLs for both the Home and Login pages have been updated. As a result, anyone who previously bookmarked or favourited the old links may experience difficulties accessing the PTAC portal.

To ensure uninterrupted access, we ask all users to take a moment to:

Update your bookmarks and favourites
Please replace any previously saved PTAC links with the new, updated URL: https://www.hospitaltransfers.com/transfer

Updating your saved links will help prevent login issues and ensure you are always directed to the most current version of the PTAC portal.

If you continue to have trouble accessing PTAC after updating your bookmark, please contact ptacsupport@ornge.ca for assistance.

Thank you for your cooperation and for helping ensure a smooth transition to the enhanced PTAC system.

Feedback

We actively seek feedback from patients and their family members, healthcare providers and others. Your feedback will help us continuously improve our service.

If your inquiry is patient transport related, please contact our Patient Advocate or read below to learn more.

Submitting Feedback or Inquiries

Noise or Damage Concerns

The safety of your community, our patients and our crew is Ornge's top priority. We take your concerns very seriously and address noise and damage concerns or complaints very seriously. Learn more below:

How to I submit a noise concern/complaint?

As an essential service, we understand that on some days due to weather, wind and humidity the noise of our helicopter or plane may be louder than usual. If you have any questions, concerns, or would like to submit a noise complaint, please contact us: communityrelations@ornge.ca

How do I submit a damage concern/complaint?

The safety of your community, our patients and our crew is Ornge’s top priority. We take your concerns very seriously and we’re sorry to hear of the alleged damage sustained as a result of air ambulance operations.

In order for us to enter your concern into our damage management program, we will require you to provide us with the following information:

  • Date and approximate time of the flight in question
  • Location of the incident
  • Photos of the alleged damage
  • Up to three formal quotes for repair or replacement (if repair is not possible)

Once we receive these pieces of information, we will be in a better position to evaluate the incident and provide you with information relating to next steps.

If you have any questions, concerns, or would like to submit a damage complaint, please contact us: communityrelations@ornge.ca.

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